COVID-19 Protocols

How safe are products ordered from SRS Hardware? Our team has implemented sanitation and handling procedures that meet or exceed the CDC’s recommendations for the pandemic, COVID-19. SRS sanitizes work surfaces twice daily and our team is screened every day before working.

Privacy Policy

Our customers’ privacy is important to us. SRS Hardware’s privacy policy clearly explains online information practices and how and when you can choose to limit the information you share with us.

How We Use Your Information:
We collect personal information including name, phone number, email, shipping and billing addresses to complete your order. We do not share this information with outside parties except to the extent necessary to complete your order. SRS Hardware offers the option to create an account so you may keep addresses and previous orders on record. This account is only for your convenience and is not shared with or sold to third parties. You may use the site, access its features and place an order without creating an account.

How We Use Cookies:
SRS Hardware uses “cookies” only to track your current shopping session to help retrieve your optional account and allow you to access your shopping cart at any time. If you implement a Do Not Track (DNT) mechanism, we honor that mechanism and do not track or plant cookies. You may experience some limitations on the site and you can place an order by calling us at (401) 954-9431

Our Commitment to Data Security:
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate electronic procedures, secure servers and firewalls to safeguard the collected information. Credit card data is collected through a gateway payment provider and is in compliance with all applicable security and privacy requirements.

Communications from the Site:

SRS Hardware may occasionally send you newsletters or promotions. Users who no longer wish to receive our newsletter and promotional communications may opt-out by following the unsubscribe instructions in any received email.

How To Contact Us:
Should you have other questions or concerns about these privacy policies, please email us through the contact us page.

Return Policy

SRS Hardware strives to sell hardware that suits your window project. We will answer your questions and work to resolve any issues with your purchase. In the rare case your hardware does not suit, we accept returns received within 60 days of purchase. Hardware must be in resalable condition and in the original packaging. Email jsmith@srshardware.com for a return authorization. Please be aware that we charge a 20% restocking fee to cover the costs of receiving, inspecting and inventorying returned stock.