"I ordered late-afternoon on March 13 and you delivered early-morning on March 16. Exceptional service!"
"Thank you so much, Justin! We love your products and show them off to everyone who comes to our house. Weymouth, MA"
"Thrilled to receive your shipment [of pulleys, locks lifts and chain]. And impressed by your service and the impeccable quality of your products. I hope business is good for your company, because I intend to spend a lot more money with your company over the next handful of years. All the best!"
"Phenomenal...I needed a few items for double hung windows after a three month restoration. Always looking for better suppliers, I searched for what I wanted; hardware that comes from pre-war window systems and wow!!! You know your stuff!!!"
I wanted to let you know how great the add on window weights are that you sold me. The windows that I added the weights to now work beautifully and I no longer need to prop them open with yard stick sections. They now stay at whatever opening position my wife or I choose.
I would say that this little nugget of yours is "Yankee Ingenuity" at its best!
Thank you and kind regards,
"I want to thank you very much for your prompt attention to my needs. Wish everyone would run their business like you do! Steven Welfer, New Smyrna Beach, Fl. "
"I highly recommend SRS Hardware. Justin is right on top of customer service: I messed up on the shipping method and emailed him, and immediately he corrected my mistake and refunded the difference. Did I say excellent customer service? I emailed him for assistance in finding some vintage shutter hangars, and he located what I wanted on eBay! His prices are the best I have found for bulk Sarco putty. My order arrived promptly and was very well packed. They are well organized for order fulfillment, and an easy and straight forward site to navigate."
"I'm glad to have found your website and you, both were most helpful and professional! The hardware was exactly what I was looking for in our renovations. "
"Thanks again for your stellar, high level of customer service!"
"I like the feel and weight [of the sash lifts] and they are as you described “…a pleasure to the touch…” I also wanted to mention, your website is BEAUTIFUL…a pleasure to utilize and view… very well done. Thank you again."
"Hello SRS, I received my order this morning. Exactly what I ordered, superbly packed, and delivered in less than two business days! Thanks! Tom W."
"SRS Hardware is a one-stop-shop for window repair and restoration professionals and even DIY old window people. For someone who has to keep costs as low as possible, I've relied on SRS for their Sarco putty over the years and I still can't find it more affordably anywhere else."
"Thanks so much. SRS offers great products. I get compliments on the sash locks all the time. I'll be back!"