"Thanks again for your stellar, high level of customer service!"
"I want to thank you very much for your prompt attention to my needs. Wish everyone would run their business like you do! Steven Welfer, New Smyrna Beach, Fl. "
"I ordered late-afternoon on March 13 and you delivered early-morning on March 16. Exceptional service!"
I hope more people are encouraged to buy your sash locks. I often woke up and admired them as I walked by on the way to eat breakfast. I know that I am a trained landscape architect so these things are more notable to me but also what I love is the dependability of the locks. They are hefty and substantial and don’t give the slightest hint of any delicacy in mechanism. They were an aspect of the restoration process that had certainty."
"I'm glad to have found your website and you, both were most helpful and professional! The hardware was exactly what I was looking for in our renovations. "
"Phenomenal...I needed a few items for double hung windows after a three month restoration. Always looking for better suppliers, I searched for what I wanted; hardware that comes from pre-war window systems and wow!!! You know your stuff!!!"
"Thrilled to receive your shipment [of pulleys, locks lifts and chain]. And impressed by your service and the impeccable quality of your products. I hope business is good for your company, because I intend to spend a lot more money with your company over the next handful of years. All the best!"
"Thanks so much. SRS offers great products. I get compliments on the sash locks all the time. I'll be back!"
"Thank you so much, Justin! We love your products and show them off to everyone who comes to our house. Weymouth, MA"
"I like the feel and weight [of the sash lifts] and they are as you described “…a pleasure to the touch…” I also wanted to mention, your website is BEAUTIFUL…a pleasure to utilize and view… very well done. Thank you again."
"I highly recommend SRS Hardware. Justin is right on top of customer service: I messed up on the shipping method and emailed him, and immediately he corrected my mistake and refunded the difference. Did I say excellent customer service? I emailed him for assistance in finding some vintage shutter hangars, and he located what I wanted on eBay! His prices are the best I have found for bulk Sarco putty. My order arrived promptly and was very well packed. They are well organized for order fulfillment, and an easy and straight forward site to navigate."
"We have had great success with the first batch of AOW add on weights you sent out to us. Glad to have found your product!"
The order arrived this morning and we are very pleased with the quality, thank you so much! I’d happily recommend your outfit to anyone!
Stewart Brannen Millworks"
"Dear Justin, I am very pleased with the superb quality of your hardware. I am an organbuilder. The parts will become part of the wind system of a pipe organ, where the sash pulleys and chain connect a large bellows to a curtain valve on the blower outlet to regulate wind pressure. Your product is perfect for this application and it's the quality needed for long-lasting work! Best regards, Mike M."
"Hello SRS, I received my order this morning. Exactly what I ordered, superbly packed, and delivered in less than two business days! Thanks! Tom W."
"SRS Hardware is a one-stop-shop for window repair and restoration professionals and even DIY old window people. For someone who has to keep costs as low as possible, I've relied on SRS for their Sarco putty over the years and I still can't find it more affordably anywhere else."
I wanted to let you know how great the add on window weights are that you sold me. The windows that I added the weights to now work beautifully and I no longer need to prop them open with yard stick sections. They now stay at whatever opening position my wife or I choose.
I would say that this little nugget of yours is "Yankee Ingenuity" at its best!
Thank you and kind regards,